Here are some of the most frequently asked questions and answers from our past
customers.
Are all your ring
styles listed online?
As manufacturers, we have many items not available online. If you
can't find a particular style, please contact us and we'll help locate the
exact style and e-mail a picture for your review.
Can you customize a
product?
We manufacture all items listed on our site at our facility in Los
Angeles, California. Many of our items are customizable. Please call us for
details.
Do you charge sales tax?
Sales tax will be charged for orders shipped within the state of California.
What forms of payment
do you accept?
DiamondBuy accepts MasterCard, Visa, American Express, Discover, PayPal, Bill Me Later, and wire transfer. Pay via
wire transfer and save 1.5% on your purchase.
Do you offer Saturday
deliveries?
Saturday deliveries are available for a $20 fee.
Can you ship to
an address other than my billing address?
Shipments made to an address different from your billing address must be
verified with your credit card company. Please contact your credit card company
and provide them with the shipping address to expedite the shipping process.
Can you resize my ring?
DiamondBuy will gladly resize your ring at no charge for the first 90 days.
How many years has DiamondBuy
been in business?
DiamondBuy has been serving customers on the web since 1999. However, Its parent
company has been manufacturing jewelry since 1950.
When I
purchase a diamond and ring setting, will the diamond be set into the ring?
When you receive the final product, it will arrive beautifully packaged in a
teakwood ring box ready for presentation.
Is it safe to buy a
diamond online?
Yes. DiamondBuy uses the latest data encryption technology to protect
against loss, misuse, or alteration of your information. Therefore, ordering a
diamond from DiamondBuy is safe and secure shopping experience. Please click here
for more security and privacy information
What is your
return policy?
DiamondBuy believes in complete customer satisfaction and will gladly refund,
replace, or exchange any unworn item received back in our facility within 30 days.
Do you provide
appraisals?
DiamondBuy recommends having appraisals performed by a jeweler in your area after
you've made your purchase. This will allow you the opportunity to thoroughly examine your
purchase with the assistance of a professional. However, upon request, DiamondBuy will provide
an in-house appraisal at no cost.
How do I know the diamond I
purchase is the one I'll receive?
Your purchase will arrive with an original GIA or AGS certificate. We recommend
either having your purchase appraised by a local jeweler or at least inspected
for your piece of mind. If for any reason you are not satisfied with the
appraisal, simply return the item within 30-days for a full refund.
Do you ship internationally?
DiamondBuy is proud to serve our international customers! Orders are shipped via FedEx International
Priority for $85 USD. Shipping transit time for all orders should take no more than two business days,
although customs may choose to inspect your package which may cause a delay of one day. For more information,
please choose between Canadian Shipment Information or
Other International Shipment Information.
What are Conflict Diamonds?
Conflict diamonds are diamonds used to fund military action by rebel armies opposed to
legitimate and internationally recognized governments. These conditions are prominent in Central
and West African areas such as Sierra Leone. Rebels use inhumane methods to extract diamonds from
these regions. Eliminating this human rights crisis is a top priority for our government and the
global diamond industry, as well as the United Nations, and nongovernmental organizations (NGOs).
Here at DiamondBuy we adhere to a strict, zero-tolerance policy toward conflict diamonds. DiamondBuy
only deals with highly reputable and well-known diamond suppliers who participate in the System
of Warranties and follow the guidelines of the Kimberley Process. All diamonds provided by DiamondBuy
are obtained through legitimate sources, and are warrantied to be conflict free.
The World Diamond Council was formed in 2000 to help stop the trade of conflict diamonds.
Governments as well as nongovernmental organizations have adopted the Kimberley Process to police
trade lines and aide in banning the sale of conflict diamonds. The Kimberley Process, which came
into operation on January 1, 2003, is a system to ensure every rough diamond crossing the border
is certified conflict free by a strict system of forgery-resistant documents and serial numbers.
This process has helped make more than 99% of all diamonds traded in the industry conflict free.
If you have any questions or concerns in regards to your diamond purchase, please contact one of our
knowledgeable representatives to assist you.
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